Software maintenance and support

SAP Enterprise Support

Competing in today’s global marketplace increasingly requires organizations to operate IT landscapes that are shaped by global business networks and innovative business processes. Because of this, organizations need the proactive expert support that can help them manage the complexity of integrating solutions across an IT ecosystem and optimizing each application’s life cycle. 

The SAP Services organization can provide the expert support that can help you optimize your SAP and non-SAP solutions, minimize risks, accelerate innovation, manage the life cycles of your applications – and gain these advantages:

• Continuous improvement and innovation – Offers access to the latest SAP software, enhancement packages, support and legal change packages, tools, and procedures for implementing and upgrading SAP software, providing up to five days of access to an SAP solution architect who can analyze your enhancement package strategy
• Mission-critical support – Provides a service-level agreement outlining our initial reaction times and corrective action commitment along with 24x7 access to the SAP support advisory center, 24x7 root cause analysis for both SAP software and custom code, and continuous quality checks to identify technical risks and optimization potential
• Global support backbone – Helps organizations collaborate across an entire SAP ecosystem, providing remote support diagnostics – powered by SAP Solution Manager – that connects customers with SAP experts located around the world
• Tools, methodologies, content, and community participation– Offers the proven methodologies, best practices, and standards that can help organizations efficiently implement their SAP software and manage their end-to-end solution operations

In working with us, you can gain support across an application’s entire life cycle, from implementation and testing, to maintenance and operations, to monitoring, optimizing, and upgrading. You can also acquire the state-of-the-art tools, techniques, content, and best practices that can help you protect and support your IT landscape. With such cutting-edge knowledge, you can be positioned to achieve these business goals:

• Maintain business continuity – Increase the availability of business processes and reduce unplanned downtime
• Protect investments and accelerate innovation – Enable innovation without upgrading current systems
• Optimize business processes – Manage business processes more effectively
• Reduce total cost of operations – Lower costs by standardizing, integrating, and managing business and IT processes

In addition, SAP Enterprise Support includes extended maintenance for customers still on SAP R/3® 4.6c software, SAP R/3 4.7 Enterprise, and 2004 releases. SAP is convinced that the value of SAP Enterprise Support can help customers receive the most out of their IT investment, enabling their IT staff to provide transparency and additional focus on business process improvement.